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Hosted PBX
Unlimited Digital
Phone Service
Our
hosted PBX is a total and permanent replacement for traditional PBX
telephone systems which allow businesses to have:
What this
means is rather than purchasing, installing, and maintaining your
own hardware-based PBX phone system, our hosted PBX service allows
you to simply plug intelligent IP phone(s) into a local network just
like you would any PC or notebook computer, turn them on, and
instantly make rich sounding, digital telephone calls while enjoying
every PBX feature in the book. In other words, a hosted PBX is a
total PBX replacement without the complexity and costs that
naturally come when trying to maintain a PBX system in house. All
you have to do is tell us how many phones you need, plug them into
any network that is connected to the internet, and dial!
Click on the links below to learn more
about hosted PBX:
Hosted PBX
Advantages
Hosted PBX
Features
How Hosted PBX
Works
Network
Coverage
Hosted
PBX Provides the Flexibility Your Business Needs
With
hosted PBX, you'll be able to:
-
Save money with no PBX hardware to
purchase or lease
-
Save more money with no labor or
maintenance ever needed
-
Enjoy the freedom of month to
month service and no contracts
-
Break free from the walls of your
office -
our hosted PBX routes callers across locations and mobile phones
-
Be up and running in as little as
two business days
-
Make instant moves, adds and
changes to your hosted PBX
-
Disaster-proof your business with
our always-on hosted PBX -
if you're not able to receive calls because of a disaster at
your company locations, callers can be seamlessly re-routed
anywhere in the world
-
Pick up and move your office
anywhere in the country and your hosted PBX instantly moves with
you
-
Grow without growing pains because
you can add or remove phones one at a time
-
Minimize your expenses by
combining voice and data onto a single network
-
Enjoy the best sounding telephone
conversations with digitally optimized voice handling
-
Get peace-of-mind with emergency
24/7 support
The days
of having a PBX vendor install a costly system, then relying on this
vendor to maintain, upgrade and make any small change to your phone
system, are gone.
Business telephone systems have changed drastically in recent years
thanks to the ability to use the Internet to make normal telephone
calls and deliver real time features. The hosted PBX is so flexible
that it easily replaces all of these traditional telephone systems
and performs each of their jobs at an improved cost. All you need is
a stable Internet connection and any location in the world can
become your office.
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Unmatched Features with
cLear Digital's
Hosted PBX Service
Hosted
PBX features include:
-
Auto-Attendant – System
plays a greeting such as “Thank you for calling cLear
Digital
Communications. If you know your party's extension, you may dial
it at any time.” As the greeting plays, callers can dial any
extension on the system.
-
Dial-by-Name Directory – System
allows you to configure an option on your auto-attendant that
allows callers to reach a user by pressing a few letters of the
desired party's first name (e.g. Press 9 for the company
directory).
-
After Hours Auto-Attendant –
The ability to create separate auto-attendants with distinct
greetings and routing options based on the time of day.
-
User Voice Mail – System
handles incoming callers when a user's extension rings for the
total duration with no answer. Callers can leave a message and
mark their message as urgent if needed.
-
Voice Mail to E-mail Alert –
System notifies users of a new message by sending an instant
e-mail message to an address of your choice. Along with the
alert, users can receive the actual message as a file attachment
that can play right on a PC or mobile device.
-
Voice Mail Forwarding – Forward
messages to other users with the ability to append your own
voice note that will play prior to the user hearing the actual
voice message.
-
Send to Voice Mail – The
ability to reject an incoming caller, sending them immediately
to voice mail.
-
Transfer to Voice Mail – The
ability for a user to transfer a caller into another user
mailbox or company mailbox.
-
Web Voice Mail – The ability to
login to the Web portal from anywhere in the world and listen to
any of your messages as well as save, forward or delete them.
-
Message Waiting Indicator – A
flashing light indicator on your VoIP phone that lights up as
soon as someone leaves a voice message.
-
Ring & Hunt Groups – The
ability to group extensions together that will ring at the same
time or in a predetermined sequence.
-
Music or Messages on Hold –
Default music-on-hold comes with the system. You can also create
custom music or messages for callers to hear when they are on
hold.
-
Blind Transfer – Transfer a
call immediately to another extension.
-
Supervised Transfer – Transfer
a call to another extension, but with the ability to speak to
the receiving party first to verify they would truly like to
take the call. If not, simply hit cancel and inform the original
party the person is occupied.
-
External Transfer – Transfer a
call, either blind or supervised, to any phone number in the
world.
-
Three-Way Calling
– Allows for three parties to speak on one phone
call.
-
Join Calls – The ability to
join two running calls together into one.
-
Split Calls – The ability to
split a conference call back into individual calls.
-
Call Parking – The ability to
place a caller on hold and be able to then pick that caller back
up from any other phone in your company.
-
Do Not Disturb – The ability to
place your phone in DND mode so all calls go automatically to
voice mail. Additionally, all other users in the company will
see that your status has changed to do not disturb.
-
Presence – The ability to see
who in your company is on or off the phone on your VoIP phone's
LCD screen as well as through our user Web portal.
-
Speed Dial Directory – The
ability to store your phone book in your VoIP phone as well as
in your user Web portal for one click dialing.
-
Customized Ring Tones – The
ability to set different ring tones for different callers. This
way you know who is calling without looking at the phone.
-
Softphone – The ability to
download and install a softphone onto any PC. Plug in a headset,
and you have your extension with you anywhere in the world.
-
Call Forwarding – The ability
to forward calls when you are not at your desk to up to three
different telephone numbers. You may ring all three telephone
numbers in your forwarding list simultaneously, or you may ring
them in order.
-
Call Logging – The ability to
view a log of all calls dating back in history and perform
detailed searches based on date, Caller ID, phone number, and
more.
-
User Web Portal – A Web portal
allows users change their personal call forwarding, ring
duration and voice mail settings as well as search through their
personal missed, dialed and received call histories using the
personal call log feature.
-
Administrator Web Portal – A Web portal account is
created for a master administrator that will allow them to make
changes to almost any feature in the company. You can re-route
calls, reset any user's voice mail PIN, search the company wide
call logs, configure auto-attendants, and much much more.
-
Call Recording - Allows for a
seat to have its calls recorded and stored in the Web portal for
future playback.
-
Conference Bridge – Allows for
a conference bridge also known as a conference room where many
parties, both internal and external, can call in, or be invited
in and all talk to each other.
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How Hosted PBX Works
Hosted
PBX VoIP service is as simple to understand as the connection
between your desktop PC at home and the Internet. Your desktop PC at
home turns on and is immediately connected to the Internet. As long
as your Internet service is up and running at home, your PC is able
to access Web applications over the Internet.
Similarly, an IP phone is sort of like a mini-computer designed to
do just one thing: act as a fully functional business telephone.
Like the desktop PC, the IP phone plugs into your Internet router
using a regular network cable. Once turned on, you can make
calls, forward calls, hold calls, transfer calls, check voice mail
and perform all the functional tasks you would expect out of a
business grade phone. As long as the IP phone has a connection to
the Internet, it will function perfectly as a business telephone
loaded with real time PBX features that go beyond a traditional
analog or digital telephone. With this level of flexibility, an IP
phone can be taken anywhere in the world that has an Internet
connection and function without geographical boundaries. You can
literally take your IP phone with you to another country, plug in to
your hotel's network and conduct business as if sitting right at
your desk.
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cLear Digital's Secure, Next-Gen
Network
Our
network uses intelligent routing to constantly optimize the
connection between your service location and the edge of our IP
network. The intelligent routing occurs at a global level allowing
us to serve customers world-wide.
We
designed our network to run at 100% availability. With no single
points of failure in any layer of our redundant architecture, the
odds of an actual loss of telephone service are slim to none. Our
network resides in highly secure TIER-IV facilities rated to
withstand even the most catastrophic disaster, which means we cannot
go down because of power losses or surges. Our network is also
simultaneously connected to Tier1 bandwidth providers and won't go
down because of lost connections or lines.
Our VoIP
network functions on open source software that is fully customized
and programmed in-house. We develop our feature applications
in-house as well. We control all aspects of our VoIP network and can
rapidly provide support. We manage our own equipment, capacity,
power redundancy, technology upgrades and security.
We can
provision local telephone numbers across the contiguous 48 states as
well as in multiple foreign countries.
Click
here to view a diagram of
cLear
Digital's
network configuration.
Please
contact us
for more information about your specific application.
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